F24 explores why resilience demands integration, the role of AI in modern crisis management and how the company’s evolving FACT24 suite, combined with complementary tools and tailored training, is shaping the future of organisational readiness.
The strength of resilience lies not only in mindset but also in the tools that make it operational.
At F24, this comes together in the flagship product FACT24, the integrated resilience suite.
Alongside the suite, complementary solutions such as CIM Pro and TopEase expand the portfolio, addressing specialised needs in crisis management and governance, risk and compliance.
Together, they create a comprehensive ecosystem that helps organisations prepare, respond and adapt.
But how does technology become the backbone of resilience?
Let’s dive deep into the product strategy with Jochen Bockfeld, Senior Vice President Software Engineering and Product Development as well as Dr. Stefanie Hauer, Senior Vice President Commercial.
When Bockfeld came onboard in 2024, he immediately connected with the idea of developing the existing product portfolio into an end-to-end resilience suite.
Technology on its own is never enough. Holistic enablement is what makes the difference.
To support this, at F24, product delivery goes hand-in-hand with holistic implementation.
It is tailored to the customer’s tool environment, ensuring that every solution is embedded into existing workflows.
From breaking down operational silos to building cross-platform bridges, the goal is to make resilience part of the way customers work and not a layer they need to manage separately.
Hauer, having been with the company since 2012, plays a key role in bringing this idea to life.
He said: “Over the past 25 years, we have learned that having a great software is only the start.
“For it to truly add value, it must be implemented thoughtfully, embedded into the customer’s environment and culture and supported with the right onboarding and training.
“We take into account the unique challenges that our customers face to design the onboarding and training accordingly.
“That’s how you turn a tool into a trusted part of a resilience culture.”
In 2022, F24 Academy was born out of this broader priority – to support awareness, training and cultural alignment.
It offers structured e-learning modules to help teams internalise the principles and practices of resilience.
From aligning F24’s tools with customers’ existing platforms to fostering a culture of readiness through tailored integration and training programs, the resilience mindset is truly a mission for F24.
What makes F24’s approach different is its commitment to solving the ‘full puzzle’ of resilience.
Bockfeld highlighted: “The vision of building solutions for resilience existed for some time, but it needed coherence.
We asked: “What does end-to-end truly mean for customers? That’s how the suite vision was born and is now evolving.“
From detecting a threat to sounding the alarm, collating information on a centralised platform, coordinating crisis response, managing business continuity and reporting compliance – F24’s vision is to simplify and interconnect it all.
From Bockfeld’s experience in designing & operating large critical infrastructure, he brings the user’s perspective to connect alerting, business continuity, crisis management and more to offer something truly path breaking for modern businesses.
The FACT24 suite is evolving into an integrated resilience platform that brings together emergency notification, crisis management and governance, risk and compliance capabilities.
Designed to support a seamless workflow, the suite enables organisations to respond faster and more cohesively: Once a risk escalates, FACT24 ENS+ activates automated alerting workflows within FACT24 CIM, messages are drafted and translated within seconds with AI support, tasks are distributed and FACT24 CIM orchestrates the entire response.
Each stage captures critical data and decision paths, ensuring organisations can document and justify their crisis response.
Talking about the biggest challenge companies face while adopting the resilience tools, Hauer explains: “Most companies aren’t ready.
“They’re still managing crisis through spreadsheets, isolated tools and manual workflows.
“Often, different departments manage different tools and aligning everyone is complex.”
When asked about how AI comes into play in F24’s product ecosystem, Bockfeld shares that AI is already helping today.
AI isn’t just a buzzword at F24 – it’s a key enabler of usability, automation and better decision-making.
Bockfeld stated: “Summarising chat logs, translating alerts, generating alarm texts are some of the AI driven features.
“For example, when a crisis team uses our platform, AI can instantly distil long chat transcripts into actionable summaries, so decision-makers can catch up in seconds.
“It also helps translate alarm messages across multiple languages instantly which is critical when dealing with multinational teams or cross-border incidents.”
Tomorrow, AI will power decision-tree logic, adaptive crisis playbooks and dynamic risk profiling. But there’s a caveat:
“AI must remain a support system. Responsibility always lies with the human in the loop. That’s the line we won’t cross lightly,” Bockfeld finalised.
As global regulations tighten, the need for a compliant system also heightens.
Regulations like DORA, NIS2 and Critical Infrastructure policy (KRITIS), are already being prioritised in Europe.
The need for a built-in availability is growing.
Bockfeld continued: “Compliance is embedded into our tools, Bockfeld says.
“We are compliant with policies like DORA for example.
“From real-time alert logs, to decisions, customers have the ability to trace actions, decisions and outcomes.
“We’re not just helping companies act – we’re helping them prove they acted responsively.”
Equally important is European data sovereignty.
With rising geopolitical risks and shifts in trust towards global tech providers, F24’s ‘Made in Europe’ assurance resonates deeply with customers.
Hauer added: “Made and hosted in Europe is a strategic asset.
“Customers are increasingly seeking technology that keeps data within European borders and remains available even during geopolitical shifts.
F24’s technology strategy is flexible to support customers.”
F24’s approach to resilience begins with proximity.
For decades, the company has chosen to maintain local customer success and support teams, ensuring that every client works with people who understand their language and operational context.
It’s a deliberate decision to keep the service personal, responsive and relevant.
To support training and readiness, a part of F24’s vision will also offer interactive crisis simulations.
These exercises will offer realistic, anytime training environments tailored to actual tools, processes and teams to bridge the gap between planning and performance.
This focus on customers runs through the entire product strategy.
“It’s fundamental,” says Bockfeld. “We gather feedback through constant conversations with our customers – from user interviews, sales touchpoints, support teams, to surveys, we collate feedback to constantly cater to our clientele.
“This input drives our roadmap. Our SaaS-first model ensures scalability.”
Looking ahead, Bockfeld’s top priorities include harmonising the user interface across the suite, embedding learning and simulation into the tools and revamping infrastructure for faster deployment.
These changes aren’t cosmetic – they’re foundational to the integrated resilience experience.
The next phase of the resilience suite is continuously enhancing to embed even more intelligence and automation.
In FACT24, risk management is transparent and actionable – risks would be digitally visualised, assessed and linked to defined actions, which can then be transferred directly into crisis plans as tasks.
An AI-powered editing assistant will support users in simplifying, translating and refining communications in real time.
This article was originally published in the December edition of Security Journal UK. To read your FREE digital edition, click here.
