OCS has secured a five-year hard services contract with the Church of England Pensions Board.
The Hard FM Services company highlights that its commitment to the Church of England Pension Board means it intends to provide exceptional services across 1,200 residential properties for retired clergy and their families.
The contract encompasses a range of services, including reactive and planned preventive maintenance, capital projects and a 24/7 desk.
The introduction of advanced technology, including a dynamic scheduling tool and a transparent dashboard, is said to ensure effective resource allocation and tenant communication.
OCS ensures that its “white glove treatment” will guarantee residents receive timely updates and enhance their overall experience through greater visibility and predictability.
The company has developed a robust mobilisation plan to aid seamless service delivery.
The Hard FM Services company plans to include a comprehensive training programme for helpdesk colleagues and engineers, focusing on customer service, safeguarding and well-being.
OCS has said it will be providing nation-wide services which will provide residents with one point of contact for all their needs, promoting simplicity and efficiency.
The company’s ‘First Time Fix Principle’ is said to allow for issues to be resolved promptly, boosting service reliability and resident satisfaction.
Under this contract, OCS will deliver routine and reactive building repairs, maintenance and statutory property safety checks across Church of England Pensioners Board.
The company has highlighted that its UK-wide network of mobile engineers ensures rapid response times and consistent coverage, regardless of location.
The partnership with the Church of England Pensions Board includes rigorous compliance support to help residents stay safe in their homes.
The mobile engineering team will ensure that compliance is upheld across the UK-wide estate, aligning with high standards of property management and sustainability.
Tom England, Pensions Board’s Director of Housing, Church of England commented: “OCS impressed us with their strong focus on quality and customer service.
“Residents can look forward to a range of improvements, including faster appointment scheduling and enhanced tracking of any follow-up repairs,” finalised England.
Nick Maggs, Managing Director, OCS Hard Services UK said: “We are incredibly proud to have been chosen by The Church of England’s Pensions Board to maintain their homes.
“Our nationwide mobile engineering network allows us to deliver a high-quality, reliable repair and maintenance service that reflects the dedication and service retired clergy have given to the Church,” concluded Maggs.
