Gallagher has unveiled two new voices for the Security in Focus: Tech Talk podcast.
Shane Keesom, Engineering Centre of Excellence Lead, and Matthew Dean, Technical Support Team Leader, are taking over as hosts as Chief Technology Officer, Steve Bell, focuses on other projects.
The duo begin with the next episode due out at the end of March.
For nearly 18 years, Keesom has been involved in the support and evolution of Gallagher’s security solutions and has recently taken up a new role leading the Engineering Centre of Excellence’s team of Solutions Engineers, having previously managed the Technical Support team.
Dean has been the Technical Support Team Leader at Gallagher for eight years and is passionate about curating a smooth, world-class customer support experience.
Together, they hope to cultivate a podcast that takes a customer-centric point of view while satisfying the interests of security technicians, installers, and everyone who want to learn more about Gallagher’s security solutions.
Keesom said: “Matt and I come from various technical backgrounds, but between us we’ve also got lots of experience working with customers and solving site issues.
“This podcast can be a valuable resource for helping our audience and their customers, discussing the information that’s relevant, memorable, and makes their lives easier.”
Dean added: “I’m approaching the podcast with my customer hat on and thinking, what do they want to hear? I listen to a lot of podcasts, and I love that forum for learning new things. I’m excited to chat with our guests and I’m actually expecting to learn a lot along with our audience.”
That combination of technical and customer-centric focuses has both Shane and Matt excited to get started and dive into more detailed conversations about the latest topics on audiences’ minds.