HID has revealed its recently published ‘State of Mass Transit Ticketing Hardware Report 2025’ based on a survey of 102 mass transit providers worldwide.
According to the company, five key priorities that decision-makers should consider emerging from this year’s survey findings:
- Reducing reliance on cash payments to streamline fare collection and operations: About 43% of agencies aim to implement contactless ticketing systems, with 88% planning deployment within the next 12–24 months
- Enhancing passenger experience by prioritising convenience and faster ticketing transactions: Nearly two-thirds of agencies rank user-friendly interfaces as the most important feature in ticketing hardware
- Expanding contactless and mobile payment options to address rising demand: Open-loop EMV contactless systems remain a top priority, with 43% of agencies planning deployments within the next five years. Europe currently leads mobile ticketing adoption, with 86% of their agencies using app-based solutions, compared to 58% globally
- Collecting detailed ridership data to inform strategic decision-makers: More than half of respondents say they will prioritise single ticketing interfaces that can read multiple ticket types, are user-friendly and provide data
- Reducing dependency on proprietary ticketing systems by adopting flexible, open-architecture solutions: Solutions built on open architecture are a high priority for 40% of respondents, indicating the need for solutions to evolve as the industry’s needs change. Proprietary technology remains a significant hurdle, particularly in Latin America and the Asia-Pacific
The company explained that mass transit fare collection and ticketing processes are undergoing a passenger-centric revolution driven by technology, making it essential for agencies to select the right partner and hardware solutions that can evolve alongside industry demands.
