Managing IT in the modern world  

June 19, 2024



SJUK hears how to manage IT in the modern world from ManageEngine’s Technical Evangelist, Manash Rich Ray.

Over the past two decades, modern IT management has faced a multitude of challenges.

From cybersecurity threats like ransomware, phishing, and data breaches to the complexities of integrating cloud computing, adapting to remote work and maintaining compliance with evolving regulations, the landscape is in constant flux.

As the IT environment continually evolves, staying a step ahead of the curve has become a crucial necessity. 

Our suite of products meets the diverse and changing needs of modern IT environments, offering security features to protect against cyber threats, data analytics for informed decision-making and cloud integration for flexibility and scalability.

ManageEngine addresses a wide range of IT challenges, from securing user access and managing endpoints to monitoring network performance and analysing data.

Our unified platform integrates various IT management functions, eliminating the need for multiple tools and manual tasks, enabling greater efficiency and a holistic approach to IT operations. 

We recognise the diverse needs of businesses worldwide, which is why ManageEngine has established a significant global presence.

With offices in the United States, United Kingdom, United Arab Emirates, Netherlands, India, Colombia, Mexico, Brazil, Singapore, Japan, China, and Australia and a network of over 200 global partners, we are well-equipped to support organizations across different regions and industries.

This extensive reach solidifies our position as a trusted provider of IT management solutions on a global scale.

Operating in 190 countries and serving over 50,000 organizations, we continually adapt to the evolving business landscape, ensuring we meet the unique demands of our diverse clientele. 

From Advent Network Management to ManageEngine 

While ManageEngine is now renowned for its IT management software, our beginnings were quite different.

In 1996, the founding members came together to form Advent Network Management and began writing code in Java, an emerging platform at the time. 

With the turn of the millennium, the IT landscape changed dramatically, highlighting the need for cost-effective and user-friendly management solutions beyond just network infrastructure.

This pivotal moment in the early 2000s marked the birth of ManageEngine. Recognising the growing demand for comprehensive IT management tools tailored for enterprise environments, ManageEngine’s mission became clear: to empower IT teams with a unified suite of solutions that addressed the diverse challenges of managing complex IT infrastructures. 

One of our early milestones exemplifies our commitment to innovation and affordability.

In a market dominated by expensive and cumbersome enterprise software, we introduced our flagship product, DesktopCentral (now Endpoint Central) in 2008.

This user-friendly and cost-effective solution revolutionised endpoint management, allowing IT teams to efficiently deploy patches, manage software licenses, and ensure device security across their network.

The success of DesktopCentral solidified our position as a major player in the IT management software market, paving the way for a continuous stream of innovative solutions that cater to the evolving needs of IT departments worldwide. 

Today, ManageEngine showcases over 50 award-winning products and free tools used by more than 280,000 customers globally.  

Comprehensive solutions for every IT need 

We focus on making everyday tasks easier and helping workflows run smoothly, whether for business giants or individual end users.

Our product range spans various categories, each aimed at simplifying and enhancing different aspects of IT management: 

  • IT Operations Management – Our IT Operations Management tools offer comprehensive monitoring and management of networks, servers, applications, and virtual environments. They provide real-time insights, performance optimisation, and proactive issue resolution to keep your IT operations running efficiently and effectively. 
  • Unified Service Management – Our Unified Service Management tools enhance service delivery, improve user satisfaction and ensure compliance with industry standards. These solutions enable IT teams to respond quickly to issues, manage resources effectively, and deliver high-quality services. 
  • Identity and Access Management (IAM) – Manage, govern, and secure digital identities and privileged access with our IAM solutions. Featuring single sign-on, multi-factor authentication and access certification, our IAM solutions ensure that only authorized users can access critical resources, reducing the risk of data breaches and ensuring regulatory compliance. 
  • Security Information and Event Management (SIEM) – Our SIEM solutions provide real-time monitoring, threat detection, and incident response capabilities. By aggregating and analysing logs from various sources, they offer comprehensive visibility into your IT environment, enabling swift and effective detection and response to security incidents. 
  • Unified Endpoint Management and Security – From software deployment and patch management to mobile device management and endpoint protection, these tools ensure that your endpoints are up-to-date, compliant, and secure. They enable centralized management of all devices, reducing administrative burdens and enhancing overall security. 
  • IT Analytics – Transform data into actionable insights with our IT Analytics solutions. These tools provide powerful reporting and analytics capabilities, enabling informed decision-making based on real-time data. 

Expanding our footprint in the UK 

ManageEngine has strengthened its presence in the UK with the opening of two ISO/IEC-27001-certified data centres in London and Manchester.

This investment supports the growing need for data sovereignty and security among UK customers.

The new data centers will host key products, enhancing data security and compliance with local regulations.

Our commitment to meeting the specific needs of UK organizations is demonstrated by the trust of esteemed clients like the NHS, University of Cambridge, and Barclays. 

Commitment to innovation and customer excellence 

At ManageEngine, our mission is to foster innovation while delivering exceptional customer service.

We understand the dynamic requirements of our customers and invest heavily in research and development to keep our products relevant in the ever-changing technological landscape. 

Our products have earned recognition in the IT management sector, including the Cybersecurity Excellence Awards.

We were featured in Forrester’s Workforce Identity Platforms, Q4 2023 report for our identity and access management capabilities.

Additionally, ManageEngine was named a Customers’ Choice in the Gartner Peer Insights Voice of the Customer 2023 report for Identity Governance and Administration, reflecting positive feedback from our user community. 

Trust and meaningful relationships with our customers are cornerstones of our success. We measure our effectiveness by customer satisfaction and loyalty.

At ManageEngine, we strive to be approachable and ensure our support team is always ready to assist with any inquiries. 

As we move forward, we are dedicated to enhancing our products and services to meet the evolving needs of our customers.

By continually investing in innovation and focusing on customer satisfaction, we aim to empower organisations worldwide to achieve their IT management goals efficiently and effectively.

With ManageEngine, you have a reliable partner for your most challenging IT management issues—from security and availability to user satisfaction. 

This article was originally published in the June Edition of Security Journal UK. To read your FREE digital edition, click here.

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