Motorola Solutions has announced the launch of Assist Suites, a portfolio of role-based AI for public safety solutions designed to deliver the right intelligence to the right person at the right time.
Assist Suites is said to synthesise multiple sources of data from across an agency – 911 audio, body and in-car camera footage, radio transcripts and more – into a unified thread of intelligence to help accelerate emergency response times, enhance safety and transparently support the highest levels of operational and reporting accuracy.
The Dispatcher Assist Suite reportedly helps streamline 911 information intake and emergency dispatch and coordination and the Responder Assist Suite helps enhance field officer safety and reduce the administrative burden of report writing.
The suite’s flagship report-writing tool, Narrative Assist, is said to be able to cross-references an officer’s first-hand account with multiple sources of incident data to build a police report grounded by verified intelligence.
Assist reportedly highlights discrepancies for the officer’s review to maintain human-led oversight and retains a clear audit log of all AI suggestions.
According to Motorola Solutions research reveals that nearly half of a call handler’s time on 911 calls is spent verifying information, while officers spend approximately 40% of their shift behind a keyboard rather than in the community.
Assist Suites are reportedly designed to address challenges driven by the dual crises agencies face: A massive influx of data and a critical shortage of public safety personnel.
Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions said: “In public safety, time can be the difference between a successful outcome and a tragedy.
“Assist saves time and time saves lives. We’re focused on delivering the real value of AI through personalised suites that support the specific needs of each emergency responder.
“Assist seamlessly transitions intelligence from one person to the next to improve accuracy, speed and safety.”
The role-based suites are said to recognise that AI’s value can vary significantly between the command centre and a patrol car.
More suites will reportedly follow this year to support additional public safety and enterprise security roles.
Every second counts when someone dials 911 and according to Motorola Solutions research shows that 40% of 911 calls suffer from the inefficient exchange of information between roles.
The Dispatcher Assist Suite can provide real-time call transcription and translation to address language barriers that can add an average of 70 seconds to the call.
Assist is said to be able to highlight keywords like “gun” or “heart attack” and suggest immediate actions that allow call handlers to focus on faster and safer responses versus data entry.
Stephen Kennedy, Assistant County Administrator, Board of Sumter County Commissioners, Florida said: “Real-time transcription and call summary give telecommunicators the important parts of the 911 call in real-time to send to responders.
“They aren’t losing anything and they don’t have to lose time checking the details; it’s right in front of them.”
According to the company, Assist can automate triage of non-emergency call traffic, which can account for 65% of call handlers’ workloads in some regions.
This strategic filtering is said to redirect routine inquiries and keeps human operators focused on the 911 crises where every second counts.
50% of officers report that the incident details they receive en-route frequently differ from what they encounter on scene.
The Responder Assist Suite helps give first responders a verified picture of the situation before they arrive.
On scene, Assist is said to enable voice-activated queries of an agency’s data for eyes-up situational awareness and safety.
Assist can also automatically tag evidence and redact sensitive subjects and objects to accelerate records documentation and support privacy.
According to the company, the Narrative Assist tool further helps solve the weight of report writing, a task that about 70% of officers identify as a significant administrative challenge AI can help address.
Assist is said to automate the critical process of cross-referencing the officer’s account with multiple data sources to verify facts and identify discrepancies, supporting the most accurate account of events.
Michael Sellner, Police Sergeant of the White Bear Lake Police Department, Minnesota said: “Motorola Solutions has helped us step into modern policing and made our department a lot more efficient, easily saving us up to 40 hours a week with these AI technologies.
“We’ve seen Narrative Assist cut report writing time from an hour down to 15 minutes and Redaction Assist drop video redaction time from 35 hours to just one.
“The AI features in Motorola Solutions’ Responder Assist Suite allow our officers to stop staring at screens and get back to proactive policing.”
According to Motorola Solutions, agencies can purchase Assist Suites on a simplified per-user, per-month basis, allowing them to equip specific roles with the AI tools they need without complexity.
These features can reportedly be quickly enabled, allowing departments to realise the value of AI-assisted workflows.
