SIA issues guide to security door staff

December 12, 2022

The Security Industry Authority (SIA) has issued a guidance document on good practice to help door staff protect the public and keep themselves safe.
The guide comes as the Christmas party season gets into full swing.
The SIA says: “When working in the night-time economy you have an important role to identify and support people who may be vulnerable.

Look out for signs of vulnerable individuals, who might be:

  • under the influence of alcohol or drugs
  • alone or receiving unwanted attention
  • separated from friends
  • lost or isolated
  • being followed or threatened
  • victims of child exploitation
  • under the age of 18
  • elderly
  • with mental ill-health
  • with learning, physical, or a range of invisible disabilities

“Report concerns at once to your supervisor or the venue management.

“If you are concerned about someone’s ability to get home safely, please consider the following:

  • seek the help of street pastors, street marshals or any other active schemes
  • call a relative to help in the case of a younger or vulnerable adult
  • get a taxi or private hire vehicle for the person concerned (private hire vehicles must be booked through a licensed operator by phone, app or at a booking office; taxis can be hired the same way or hailed in the street or at a taxi rank)
  • use ‘safe havens’ or other local initiatives run by organisations such as St John’s Ambulance
    call the police

“Well-trained, professional, reliable security is an essential part of a business’s front-line services to customers.

“Please continue to fulfil your role to the highest standards. Thank you for your dedication and professionalism in protecting the public.”


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