It has been widely reported that both the National Cyber Security Centre and the National Crime Agency are investigating a cyber incident which hit Gloucester City Council on 20 December.
With no specific timescale as to when the situation will be resolved, the council has confirmed in an official statement that it is working to minimise the level of impact the incident will have. So far, it has been confirmed that there is “disruption to some systems and services”.
The statement from the council read: “We are doing all we can to make sure customers can still contact us, but we do ask people to be patient as we put necessary arrangements in place.
“We have been actively working with the National Cyber Security Centre and the National Crime Agency to understand more about the nature of this incident and minimise the impact of it.
“Our main focus for the coming days is to manage urgent customer issues and continue to work with the national agencies to bring our systems back online as quickly as possible, but only once we are confident it is safe to do so.
“Although we can still receive emails and phone calls, it will take longer than normal for us to respond. We are taking the situation extremely seriously and thank you for your co-operation and understanding.”