Paul Fitzgerald, Managing Director, HKC discusses 2025’s growth, highlighting platform upgrades, integrated video, cloud solutions and strengthened installer engagement.
2025 marked a period of significant transition and growth for HKC, with the business undertaking a combination of product developments, platform upgrades and investment in people, as well as a key focus on building and nurturing installer relationships and understanding the support they need.
With increasing industry reliance on IP connectivity, the gradual withdrawal of legacy telecoms infrastructure and continued pressure on professional installers to diversify their service models, we have used the past year to develop both our technology roadmap and its internal operating structure.
Central to this has been the launch of a new intruder alarm control platform, the expansion of our cloud-based system management solution, the introduction of integrated video through a new Doorbell product and a series of senior management appointments across supply chain, technical, product and R&D functions.
The year has also seen a renewed focus on installer engagement, delivered through a roadshow programme, high-profile UK product launch events and the launch of a new suite of dual branded installer sales collateral.
Our new intruder alarm Hub and associated connected devices have been key to our recent journey.
Following three years of development, the new platform was brought to market in the second half of the year.
The launch extended beyond physical hardware and our management platform and mobile app also benefitted from upgrades to ensure compatibility with the new Hub architecture.
These changes helped to improve system enrolment, support remote configuration and enable a more consistent user experience across mobile and web-based interfaces.
Our SecureHub control panel was launched in November 2025 as the core of this new platform.
Designed as an all-in-one system, it incorporates built-in 4G/LTE, Wi-Fi and Ethernet communications rather than relying on add-on modules.
This approach reflects the growing requirement for alarm systems to remain operational in the absence of fixed telephone lines and to maintain connectivity during broadband outages.
Wireless system capacity has been increased to support up to 100 SecureWave two-way devices, making it ideal not only for residential properties but a range of commercial environments too.
Programming, zoning and standby power capacity were also revised with a view to reducing commissioning time and long-term service burden.
Earlier in the year, the release of our 4G-Wi-Fi communicator also provided a transitional step toward this fully embedded communications model.
Integrated directly into SecureComm, the communications layer supports remote diagnostics, firmware management and alarm signalling and aligns with the broader industry shift towards service-based system management rather than one-off installations.
Alongside intruder detection, 2025 also saw the development of our new HKC Video Doorbell, due to launch this year.
Rather than operating as a stand-alone consumer device, the Doorbell has been designed to integrate into the wider intruder platform, using the same cloud infrastructure and mobile app environment for user interaction and alert management.
The addition of video to the product mix reflects the wider market convergence between detection, access verification and user notification.
For installers, the shift towards platform-based integration simplifies installation across multiple technologies while retaining a single management interface.
We have revised our installer loyalty platform, which is also going to be launched this year.
Our new rewards framework recognises product purchasing, SecureComm activations, system registrations and training participation.
As cloud connectivity becomes embedded within intruder security, attention has increasingly turned to the commercial implications for installers.
SecureComm allows service plans to be structured around app access, health monitoring and remote support, aiding a gradual shift from transactional installation work toward longer-term, contract-based service provision.
The revised loyalty platform is Intended to support this evolution by reinforcing ongoing installer engagement rather than isolated product sales.
We have invested heavily in growing our team, particularly in the UK and the operational changes seen during 2025 were supported by a series of senior management appointments.
In March, Pille Murgelj was appointed Head of Operations and Supply Chain.
With more than 15 years’ experience across electronics manufacturing and supply-chain consultancy, her role focuses on procurement strategy, demand planning and supplier relationships.
A key element of her remit is aligning HKC’s supply-chain processes with those of its parent group, ASSA ABLOY, particularly at a time when electronics availability remains subject to international volatility.
At the same time, Ian Moore was promoted to Head of Technical, having progressed through technical support and product management roles since joining the business in 2009.
His responsibilities now include oversight of technical support, system testing and communication between engineering, product and service teams.
Further reinforcement followed in June with the appointment of John Oliver as Product Manager.
With experience spanning technical support, pre-sales, professional alarm systems and smart consumer security, his role covers management of the current portfolio and the development of new products and services.
His background across both professional and DIY markets brings broader insight into changing user expectations and channel dynamics.
In September, HKC appointed Gerard Riney as Head of Research & Development.
With more than a decade of experience in connected security systems, embedded firmware and cloud infrastructure, he now oversees the full product development lifecycle.
His remit includes strengthening internal engineering processes and aligning R&D activity with the company’s wider commercial objectives.
The marketing team has also grown significantly, placing a renewed focus on promoting HKC solutions and the benefits of being an approved installer partner, including driving leads through consumer marketing.
In late 2025, our SecureHub Roadshow delivered installer training across 13 locations in Ireland, providing hands-on sessions, product demonstrations and SecureComm cloud platform briefings.
Installers explored wireless scalability, multi-path communications, certification requirements and system resilience, along with the commercial benefits of cloud-connected security and recurring revenue models.
The programme concluded with UK launch events at Mercedes-Benz World and Jaguar Land Rover Experience, where live demos and technical presentations highlighted SecureHub’s engineering reliability, installation efficiency and flexible system configuration.
HKC’s 2025 developments reflect the industry’s shift toward cloud-managed, service-driven security.
Our integration of intruder detection, video, communications and platform-based management aligns with growing demand for cohesive systems.
New senior appointments across buying, technical, product and R&D functions reinforce our long-term investment.
Combined with the training roadshow and structured UK launch, we strengthened HKC’s market position while refining products and platforms.
2025 laid essential operational and technological groundwork for a future built on connectivity, remote management and installer-led services.
This article was originally published in the January edition of Security Journal UK. To read your FREE digital edition, click here.
