Traka introduces new customer-centric approach

March 27, 2024



Traka has introduced a new customer-centric approach, which aims to ensure high-levels of customer service for its customers, partners and stakeholders throughout 2024.

According to the company, the theme captures the spirit of high-level customer service, with Traka employees each demonstrating common behaviours through 5 ‘pillars’ echoed throughout its business.

These pillars include: Truthful, Responsive, Approachable, Kind and Accurate.

From the moment they place an order through to the installation and aftercare, the customer must receive a consistent level of care, Traka says.

Providing solutions for customers

“The outlook is optimistic for the security industry in the remaining quarters of 2024,” said Tom Smith, Head of Business, Traka UK.

“The key to success, we believe, is not only building on partnerships and closer collaborations, but also ensuring we commit to providing customers with quality solutions that meet their exact business needs.”

“Traka delivers great service at every step of the customer project, from concept to completion to aftercare.

“Through active listening, our employees develop a full understanding of our customers’ requirements and we can respond quickly.

“Great service underpins Traka’s complete business and captures our dedication to delivering exceptional experiences and maintaining strong, positive relationships.”

Traka uses its sector expertise to understand customers’ security requirements and integrates the latest technology to streamline operations through asset management across a full range of business sectors.

Long-term relationships wanted at Traka

Matt Gregg, UK Sales Manager, concludes: “At Traka, our goal is to create long-term relationships with every customer. 

“This is based on our ability to ensure Great Service Delivers, which goes way beyond products. 

“Our pledge for 2024 encompasses our customer-centric strategy, enabling us to deliver to exceed expectations every single day and provide full-scale solutions alongside dedicated support at every step of the process.”

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